Scheduled servicing
Four, six or twelve engineer visits a year, with a condition report after every one.
Service and maintenance contracts.
A gym that goes down
stops earning.
Every floor Equipt installs can stay under an annual contract. An engineer visits on a fixed cycle, faults are answered inside a set response time, and genuine Pulse Fitness UK parts sit in country so a repair never waits on a shipment.
Fault response
A clock starts the moment a fault is logged. 72, 48 or 24 hours, set by the tier.
Parts and warranty
Genuine Pulse parts held in country. Equipt files the warranty claim, not you.
Three tiers. One team.
The size of the floor and how hard it runs decide which one fits.
Preventive Care
Residential amenities and corporate floors under 200 sqm.
Quarterly servicing, genuine Pulse parts, a 72-hour response. The floor stays open and the bill stays predictable.
- Four scheduled service visits per year
- 72-hour response on any fault
- Condition report and action log
- Genuine Pulse spares on call
- Dedicated Equipt service coordinator
Performance
Boutique studios and corporate flagship gyms.
Downtime costs you members. Servicing every two months, a 48-hour response, and wear parts included, so a worn cable never becomes a closed machine. Where most operators land.
- Six scheduled service visits per year
- 48-hour priority response
- Wear parts included, not billed
- Warranty claim management
- Staff training refreshers
- Monthly service log summary
Total Care
Federation-grade and signature flagship rooms.
98% uptime, guaranteed, or we credit you. Monthly walkthroughs, a 24-hour response, every part covered, and a loaner in place while yours is fixed.
- Twelve service visits per year (monthly)
- 24-hour response, 98% uptime guarantee
- Every part covered, wear and repair
- Loaner equipment during any extended fix
- Named Equipt service lead on your account
- Quarterly operator review and direct line
Not a call centre.
An actual team.
Every service client has a named coordinator who knows their floor. You email or WhatsApp a real person, not a ticket queue.
Because we specified the room, we know exactly what is on it. Parts, warranty status and installation history sit in one place, owned by one partner, with Pulse spares arriving direct.
Running a floor Equipt did not install? Equipt audits existing builds and takes the service contract over.
Brief Equipt